Northwest Houston area company is in need of a Bilingual Accounts Receivable/Collections Specialist. The qualified candidate will be doing commercial collections on assigned accounts.

****CANDIDATES MUST BE BILINGUAL IN ENGLISH/SPANISH****

• Review assigned customer accounts to identify past-due balances and prioritize collection activities based on established procedures and account status.
• Conduct professional outbound collection calls in both English and Spanish to address outstanding balances, secure payments, and establish payment arrangements when appropriate.
• Follow up consistently on overdue accounts, promised payments, payment plans, and outstanding balances.
• Investigate and resolve billing discrepancies, payment issues, account delinquencies, and customer account questions.
• Collaborate with customers, stores, sales personnel, and internal departments to resolve account-related issues and facilitate payment.
• Monitor assigned accounts, including past-due and over-credit-limit accounts, and take appropriate collection action in accordance with company policies and credit terms.
• Process and document customer payments as needed, ensuring payments are accurately applied to the appropriate accounts.
• Maintain complete and accurate account notes, collection records, call reports, payment arrangements, and follow-up documentation.
• Escalate unresolved, high-risk, or complex account issues to the appropriate supervisor or management for additional review and approval.

Qualifications:

- 1 year of A/R or collections expeirence.

- Bilingual in Spanish/English required.

- Strong Excel skills

- Good communication and customer service skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.